About Support

The IHS Customer Support Team is ready to
assist you with:

Product and Subscription Support:

• Using IHS products, both in content and functionality
• Locating general or specific information within your IHS product subscription
• Installing or updating IHS products on stand-alone PCs
• Answering questions on document status, revision level and history,

  and questions related to your subscription

• Replacing items missing from your subscription
• Tracking the status of your IHS shipments

System Support:

• Identifying solutions for stand-alone PC and network hardware/software issues
• Resolving Windows, UNIX, Novell, Internet and online issues
• Dispatching Return Material Authorization (RMA) shipments
• Facilitating repair or replacement of IHS warranty-leased equipment

Your Valued Suggestions
We encourage our customers to contact Customer Support with any suggestions or questions they may have regarding IHS products. These issues are systematically reported to our management team for review and have led to many improvements of our products and services.

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